To turn People and Places
Attracting and Retaining
As supply struggles to match demand, people costs and attrition numbers will continue to be high, said the report by HR firm Aon. The study analysed data across 1,500 companies from more than 40 industries and attrition across sectors is estimated to be 21% in 2021 compared to 12.8% in 2020.
The Aon survey suggests that salary hikes this year will be an average of 9%, the highest in five years as companies trudge back to the pre-pandemic levels and business outlook improves. India continues to project the highest salary increases among the BRIC (Brazil, Russia, India and China) nations in 2022, with Brazil at 5%, Russia at 6.1% and China at 6%, as per the survey.
Awarded No 1 Woman on the Global Customer Service Guru with three decades of expertise, Claire, is an authority in the Customer Experience Industry.
Take Action to...
Enhance your Workplace Energy Flow
Over 98% of the most highly engaged employees say their workplace helps them feel a sense of belonging to their company and its culture (Steelcase). A people-centric workplace will allow your teams to be more creative and increase productivity.
Increase your Customer Experience & Loyalty
Why do customers leave??
- 68% they perceive you are indifferent to them,
- 14% poor product quality,
- 9% price and
- 82% because of poor service.
It is time to connect with your customers on an emotional level to increase relationships and loyalty.
Optimize your Employee Well-Being & Productivity
The World Health Organization Study estimates that depression and anxiety cost the global economy US$1 trillion each year in lost productivity?
Gallup found that teams who score in the top 20% in engagement realize a 41% reduction in absenteeism, and 59% less turnover.
Topics to be inspired with...
I have absolutely loved speaking in over 20 countries and have traveled in over 40 countries over 5 continents. I have been to Mumbai a couple of times pre-pandemic and have been involved with several virtual Indian events during the pandemic.
In-person or virtually, you will get buzzing when I share my energy, insight and know-how and inspire audiences to take action straight away with powerful cutting-edge ideas and unique strategies to drive growth through customer experience and Feng Shui innovation.
Originally from France, you can have me deliver high-energy Keynotes, dynamic workshops and engaging online summits in French or in English.
Feng Shui, the secret weapon to optimizing your productivity
Our business environments have changed drastically since Working From Home (#WFH) has been imposed upon us. Researches from Environmental psychology, show the interrelations between people and their physical surroundings, demonstrating how and why our environment impacts our State: thinking, feeling & behaviours.
To thrive in their job, career, your Leaders, Managers and employees need to have a working environment who is going to support them, not hinder them. In this session, you will discover Claire’s own BizShui™ Creation; a blend of the ancient Feng Shui principles with the modern business needs to optimize workplaces and home-office.
Balanced, healthy & harmonious environments mean happy, creative, confident workforce who feel good in themselves, strive to deliver exceptional customer experiences and are working towards increasing profitability, isn’t it what all businesses try to achieve?
Engaged employees drive Customer Loyalty
Engaged, inspired, cared for employees feel good and they don’t just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line.
According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.
Do you want to know the secret of success? putting your people first… Discover practical ways to get your employees buzzed up, enhancing their working environment, showing them that you care will increase their performances ultimately your customer loyalty.
Happy Employees, happy customers, happy bottom line…
Can you afford to be clueless about your customer service?
You want to increase your profitability, don’t you?So can’t afford to be clueless about the customer service you deliver!
82% of customers will not return to your organisation if poor service is received… Imagine finding a way to increase your customer loyalty by understanding what is happening in your business when you are not there, discovering if your employees deliver on your brand promise or not, and if they create exceptional customer experiences consistently.
Let the Mystery Shopping Queen shares with you during this enthusiastic presentation, the secrets of exponential growth with the powerful tool of Mystery Shopping. Through real-life customer service stories, Claire will inspire you to take action, drive change and increase performances by taking a customer-centric approach.
Awarded No1 Woman Global Customer Service Gurus with three decades of expertise, Claire, is an authority in the Customer Experience Industry.
Author of 4 books; with a No 1 Amazon Best Seller in 2020, she is an international media influencer with her work published in Brazil, Philippines, India, US & Europe.
Claire has spoken in over 20 countries, she delivers fast paced and high-energy keynote presentations in French and in English. Winner of the Institute of Director award, she is also a former Director on the board of BAG & MSPA.
She brings a more holistic and comprehensive approach to organisations and individuals with her BizShui™ Method; creating powerful flow in businesses by blending the traditional Feng Shui principles with modern business & personal needs turning people and places into prosperity.
Now she isn’t restricted to a zoom room, there is stopping her from traveling around the world again!