To energize People and Places
Attracting and Retaining
Covid-19 spurred on the Great Resignation, during which record numbers of employees voluntarily quit their jobs. But what we are living through is not just short-term turbulence provoked by the pandemic, in 2021, according to the U.S. Bureau of Labor Statistics, over 48 million Americans voluntarily quit their jobs. To retain and attract talents, businesses must evolve their employee value proposition (EVP) to provide a more human deal that centers on the whole person.
Awarded No 1 Woman Global Customer Experience Gurus with three decades of expertise, Claire, is an authority in the Customer Experience Industry.
Take Action to...
Harmonize your workplace environment & culture
Over 98% of the most highly engaged employees say their workplace helps them feel a sense of belonging to their company and its culture (Steelcase). A people-centric workplace will allow your teams to be more creative and increase productivity.
Enhance your customer experience & advocacy
Why do customers leave??
- 68% they perceive you are indifferent to them,
- 14% poor product quality,
- 9% price and
- 82% because of poor service.
It is time to connect with your customers on an emotional level to increase relationships and loyalty.
Optimize your employees engagement & Productivity
The World Health Organization Study estimates that depression and anxiety cost the global economy US$1 trillion each year in lost productivity?
Gallup found that teams who score in the top 20% in engagement realize a 41% reduction in absenteeism, and 59% less turnover.
Topics to be inspired with...
I have absolutely loved speaking in over 20 countries and have traveled in over 40 countries over 5 continents. You will get buzzing when I share my energy, insight and know-how and inspire audiences to take action straight away with powerful cutting-edge ideas and unique strategies to drive growth and prosperity through Customer & Employee Experience and Feng Shui innovation.
Originally from France, you can have me deliver high-energy Keynotes, dynamic workshops, engaging online summits in French or in English. I will moderate or MC your events, conferences or dinners with sparkles and wit.
In my Signature Keynote Feng Shui, the secret weapon to a thriving and prosperous business, you will discover how to turn toxic people and places into prosperity; choose from one of my favorite topics below or let me bespoke one to your exact needs.
Lead with the Yin, Manage with the Yang
People leave Managers not companies….
Did you know that one in four people quit their jobs after the pandemic, or that 57% of employees who walk out the door, do so specifically because they can’t stand their boss?
With the greater challenges in attract and retaining talents, businesses are to invest in innovation and remain relevant in a networked economy. This means stepping away from old school leadership models and embracing diversity of thought in a more holistic company culture with balanced and inspiring leaders.
For over 2,000 years successful and inspiring leaders have learned and applied the concept of Yin & Yang to grow their businesses, increase team loyalty and achieve balance in their work. You lead with the Yin by nurturing a culture of Trust, Engagement, and Care by creating powerful supportive environments within your organisation. You manage with the Yang by delivering on big audacious goals and the delivery of your Employees and Customers promise.
By bringing together these opposite but interconnected forces it gives your business a competitive edge.
In this presentation discover how to:
- Identify your own feminine and masculine qualities
- Balance the yin and the yang to be a more empathetic leader
- Nurture a culture of TEC (trust-engagement-care)
Engaged employees drive Customer Advocacy
Did you know that highly engaged teams result in 21% greater profitability!
Engaged, valued, cared for employees have a different energy; they feel good. Therefore, they don’t just serve customers but they truly care about doing what is right for them. They are more present, they connect on an emotional level resulting on being more attuned to their customers’ needs.
When an organisation nurtures a culture of Trust, Engagement and Care, everyone is a winner; this is how you will optimize employees’ productivity and enhance customer experience and advocacy, ultimately your bottom line.
In this high energy presentation, Claire will share her roadmap with practical steps to turn your people into prosperity.
The audience will leave with:
- A framework to boost engagement and strengthen trust
- A more holistic approach to high performance in their personal and professional lives
- The motivation and tools to increase innovation, creativity, teamwork to deliver exceptional customer experiences
Can you afford to be clueless about your customer service?
You want to increase your profitability, don’t you?So can’t afford to be clueless about the customer service you deliver!
82% of customers will not return to your organisation if poor service is received… Imagine finding a way to increase your customer loyalty by understanding what is happening in your business when you are not there, discovering if your employees deliver on your brand promise or not, and if they create exceptional customer experiences consistently.
Let the Mystery Shopping Queen shares with you during this enthusiastic presentation, the secrets of exponential growth with the powerful tool of Mystery Shopping. Through real-life customer service stories, Claire will inspire you to take action, drive change and increase performances by taking a customer-centric approach.
Claire Boscq is No 1 Woman on the Global customer experience gurus list with three decades of expertise, Claire, is an authority in the customer experience industry.
International best seller author with 4 published books, she is an international media influencer with her work published in Brazil, Philippines, India, US & Europe.
Claire has spoken in over 20 countries, she delivers fast paced and high-energy keynote presentations in French and in English. Winner of the Institute of Director award, she is also the board of the Virtual Speaker Association International.
She brings a more holistic and comprehensive approach to organisations and individuals with her BizShui™ Method; creating powerful flow in businesses by blending the traditional Feng Shui principles with modern business & personal needs turning people and places into prosperity.
Now she isn’t restricted to a zoom room, there is no stopping her from travelling around the world again!