To turn People and Places
Harness Skills Development to Attract and Retain Talent
Nurturing a truly caring service culture isn’t easy but it is the only way to have a thriving business, with happy employees, happy customers and happy bottom lines. There are many facets involved in running a thriving business; but the most important one for all of us to grasp is the concept of putting the customers and the employees at the heart of everything we do and being totally Employee and Customer Centric.
Topics to be inspired with...
I absolutely love sharing my energy, insight and know-how and inspire attendees to take action and thrive by delivering exeptional customer service.
Originally from France, you can have me deliver your training and workshops in-person or online in French or in English.
Customer Service Essential Skills Training
Give your employees the tools to be happy, emotionally intelligent and healthy human beings, who feel good in themselves so they can deliver exceptional customer experiences…
Discover 25 modules of essential skills (NOT soft skills) to service excellence.
Mix and match out of the 25 topics to create your own programme, to fit your your employees and managers, understanding simple practice to deliver better service
- Develop essential customer service skills
- Improve communications and team work
- Learn new transferable skills that you will use for the rest of your life
- Deliver service excellence naturally
Employee Experience design TRAINING PROGRAMME
‘Gallup’s 2020 study found that engaged employees drive 18% more sales’
I have developed this Training Programme, a more holistic and comprehensive approach to Employee Experience; to help organisation reducing physical and emotional stresses, create an alignment of flow to optimize employee productivity, creativity and engagement by genuinely caring about them and their needs, so in return they will care for your customers, enhancing the customer experience and their loyalty, ultimately increasing your profitability.
Designed for HR professionals and Leaders, this programme will look at the 9 fundamental components of a sustainable Employee Experience Strategy.
- Attract the right talent with an inspiring culture
- Develop 9 steps to your Thriving Team Cycle
- Nurture your workforce well-being by showing you care
- Engage your employees to improve creativity and productivity
Caring Service Culture Leadership Workshop
According to Deloitte, 60 percent of the United States workforce turns over each year, and 65 percent of this is voluntary. 88% of people don’t feel like the organisation they work for cares about them, and three out of four are disengaged in what they’re doing according to Gallup; no wonder why customer service is taking a hit and we see the rise of customer complaints, employees’ sickness and the decrease in customer loyalty and even more alarming in companies’ bankruptcy.
Develop and nurture an Employee and Customer-Centric organisation through this CARED framework, show you care to increase employees’ engagement and customer loyalty.
This programme is perfect for leaders in large, mediUm and small organisations.
- Develop an Employee and Customer-Centric organisation
- Nurture Caring Leadership Characteristics
- Improve operational efficiencies
- Measure, recognize and reward customer-focused performance excellence
BizShui™ Train The Trainer Workshop
Having created this unique approach of Employee and Customer Experience, the ‘BizShui™ Method‘ is an integrated blend of Feng Shui principles with business and personal needs. I want to share THE secret weapon to thrive of enhancing energy flow with you so you can apply new lifestyle strategies to keep your energy, drive and motivation high.
BizShui™ starts with the ancient Chinese Feng Shui principles to create sustainable physical environment, where people are supported by the outer energy so they can be more productive. We then look into Personal State of Being to unblock emotional and mental stresses to increase well-being and inner energy to feel good in themselves then with others resulting in powerful communications, engaged team who deliver exceptional customer experiences.
- Learn how to create a real flow aligned with personal and environment space energy
- Discover the core principles of Feng Shui
- Acquire new techniques in the modalities of NLP (Neuro-linguistic programming), Resilience, Emotional Intelligence, Mindfulness, Essential oils.
- Use BizShui in all areas of your business, from Marketing to Customer Service