Welcome

Keynote Speaker

Claire Boscq CSP

Ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years, with three decades of expertise, Claire, is an authority in the Customer eXperience industry.

What’s costing you more? apathetic customers or disengaged employees?

'Increase Profitability by Elevating CX'

"What if real business transformation doesn’t start with systems or spreadsheets… …but with ENERGY? Energy in their people, their places, and their purpose.

Elevate Customer eXperience, delivered with pride and integrity, designed to increase customer advocacy
Energise people to be mindful and empathetic, leading to deeper engagement and loyalty to the brand
Harmonize places that boost wellbeing, clarity, creativity, and productivity
Nurture a thriving culture built on Trust, Engagement, and Care (T.E.C Culture)

Bringing energy, professionalism and presence to every stage, guiding audiences through events with confidence, warmth and precision while keeping momentum and engagement alive.

Claire is the author of two amazon bestselling books focused on elevating Customer and Employee eXperience. Her insights are also available as an audiobook and through a French edition, extending her message of heart-led business and positive workplace culture across international audiences.

Working alongside leaders and teams as both guide and strategist, enabling organisations to elevate Customer and Employee eXperience through clarity, collaboration and action.

Because work does not have to feel heavy. Because people deserve to wake up feeling energised, valued and happy to go to work. Because when we bring more care, more heart and more compassion into our organisations, everything changes. Employees feel happier. Customers feel valued. Businesses perform better. And when businesses thrive through people, we create something bigger. Better workplaces. Better lives. A happier world.

Elevating CX, one heartbeat at a time.

A catalyst for community transformation, showing that Customer eXperience isn’t just for businesses—it’s a movement that can uplift an entire community

CX Energizer

International keynote speaker known as the CX Energizer. having delivered transformative keynotes in more than 30 countries, in both English and French. A passionate advocate for soulful yet strategic leadership, she brings infectious energy, authenticity, and a touch of French flair to every stage.

Published Author

Author of five books, including two best-sellers, Claire turns three decades of real-world experience into practical tools that empower leaders to take action, transform culture, and deliver exceptional Customer eXpriences at every touchpoint.

The Heart-Led Business Growth Blueprint™

A pathway to creating more conscious, connected, and high-performing organisations. Soulful in essence and strategic in action, this approach blends ancient Feng Shui principles with modern business needs.

They trust Claire

Enthused Clients around the World...

Turning people and places into prosperity

What organizers are saying?

She shared with us her deep knowledge and expertise, as well as her super energy and kindness. Her remarkable contribution was very well received by the audience! I strongly recommend Claire if you want your audience to have a high energetic and unforgettable conference experience.

We cannot thank you enough for your support, encouragement, enthusiasm and your trust in the DWP Brand. The session you presented was definitely what was needed to wake the audience up and give them a different perspective on client experiences. Having your presence at the congress created a huge impact not only on the attendees but also on the various partners you met.

I honestly, truly, thoroughly enjoyed your session – fantastic content and delivery. Moreover, we received wonderful feedback on your session - a direct consequence of your thought leadership and engaging session.

From the moment she made her grand ‘yellow Rocky’ entrance, it was clear that Claire was a dynamic and engaging speaker. Her energy throughout her session was contagious, and she had a remarkable ability to connect with the audience. She effortlessly combined humor, wit, and insightful commentary to deliver a powerful message that resonated with everyone in attendance.

A big thank you to Claire for delivering an inspiring closing keynote at our CX Forum in Zurich. Her energy and insights truly resonated with the audience. It was also a pleasure to work with her in the lead-up to the event—our collaboration was smooth, professional, and appreciative throughout.

Your stage presence is commanding and your ability to connect with the audience is remarkable. As everybody was impressed by your energy and enthusiasm, the positive feedback we received from guests was overwhelming, praising your ability to set the right tone and ensure everyone felt involved.

Claire's energy is contagious and was the perfect start to our day! Her engaging and dynamic presentation was filled with valuable insights and actionable strategies. Claire shared her secrets on using Feng Shui as a secret weapon in helping a business thrive. The audience was engaged and curious.