Personalizing your Employee Experience by energising your workspace

Personalising your Employee Experience by energizing your workspace Global Workplace report estimates that globally, actively disengaged employees cost organizations between $450 billion and $550 billion annually in lost productivity. Gallup Tweet Shifting the energy in the room To increase your employee loyalty and reduce churn, personalisation should be an important part of your Employee Experience

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Does your audience love you??

Does your audience love you?? Improve the experience and everybody wins. Dharmesh Shah Tweet Shifting the energy in the room So you have been preparing for weeks, you’ve rehearsed, researched, promoted this fabulous conference or event and it’s time to do what you do best as a Keynote Speaker and walk on stage to deliver

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Stepping into the Shoes of Your Audience: Journey Mapping for Emcees

Stepping into the Shoes of Your Audience: Journey Mapping for Emcees ‘If you can’t design your customer experience, what can you do to influence it?’ Geek Squad founder, Robert Stephens Tweet Customer journey mapping isn’t just for brick-and-mortar Whatever your industry, whatever your business, mapping out your customer journey is a valuable exercise that can

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It’s not my job!!

It’s not my job!! One in five CX programs will disappear — and one in 10 will be stronger than ever. Forrester Tweet Not my job! How many times have you heard that one before? I was walking into a shop the other day, for a queries with my bill, as I asked for help

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101 reasons why you lose customers

101 reasons why you lose customers “Your most unhappy customers are your greatest source of learning.” Bill Gates. Tweet The simple truth The basics of customer service revolve around providing excellent service and support to customers to meet their needs and exceed their expectations. Very simply, you say you are going to do something and

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The Energy of Being Fifty

The Energy of Being Fifty “Energy cannot be created or destroyed, it can only be changed from one form to another.” Einstein Tweet Life Force Energy Whether you understand it or not, believe it or not, energy is all around us. Also called, Prana in India, Ki in Japan, CHI in China, Ka In Egypt,

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