About

Originally from France, I have lived in Jersey, Channel Islands, since 2000, I capitalised on the experience gained in my hospitality career having worked at Epcot Centre, in Disney World-Florida ran and open 4 start hotels, and I set up my own business, in 2009, The Busy Queen Bee.

My mission was, at the time, to inspire businesses to thrive by delivering exceptional customer experiences in bring more care into what they do; enhancing their environments, measuring and improving employees’ performances to drive customer loyal, ultimately growth and prosperity. 

With the time, The Busy Queen Bee, was focusing on Mystery Shopping, and grew to helping organsations with their Customer Experience and Employee Experience strategies.

I have now been voted, 4 consecutive year, No 1 Woman Global Customer Experience Guru. CX Thought-Leader, working for over three decades, I am now seen as an authority the Customer Experience Industry. I bring a more holistic and comprehensive approach to Employee and Customer eXperience using different techniques such her Business Feng Shui program, NLP, EI, Mindfulness. Empowering leaders to turn their people and places into prosperity.

I am a Keynote Speaker and Consultant, and love sharing with organisations and individuals my new BizShui™ Method; creating better flow in home-offices and work places by integrating a blend of the traditional Feng Shui principles with modern business & personal needs, reducing physical and emotional stresses to increase productivity, loyalty and prosperity.

I am the Author of three books; Thrive with the Hive published in 2016 and recently launched in 2018 Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné. And No 1 Amazon Customer Service Best Seller, The Secret Diary of a Mystery Shopper, true Customer Service Stories through the eyes of a secret shopper.

I launched my new book: Bizshui, 9 Keys to Feng Shui  your Business for success in February 2022.