07/07/2025

101 reasons why you lose customers

Why customers walk away (and how to stop them)? From poor service to broken promises, there are countless reasons people stop buying from you. But every slip is a chance to win...

27/06/2025

The Pursuit of Happiness

Sharing Happiness on Stage A couple of years ago, I had the pleasure to be invited to speak at the Destination Wedding Planner Congress in Doha. It was my first time in...

27/06/2025

Stepping into the Shoes of Your Audience: Journey Mapping for Emcees

Customer journey mapping isn’t just for brick-and-mortar Whatever your industry, whatever your business, mapping out your customer journey is a valuable exercise that can help you understand your customers better, […]

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19/06/2025

The speaker factor: why it’s time to step up and speak out

The Speaker Factor Series is here to help aspiring speakers in Jersey step up, speak out, and grow. Whether you're presenting in meetings or dreaming of the stage, this open mic experience...