SHINE ON CX SHOW

Welcome to the Shine on CX Show, your essential podcast for all things customer experience (CX).

Each episode features in-depth interviews, real-world case studies, and practical advice to help you enhance your customer interactions.

The ‘Shine on CX Show’ is more than just a podcast—it’s a community dedicated to raising the bar in customer experience. By tuning in, you’ll join a network of like-minded individuals who are committed to delivering exceptional service and driving business growth

Discover how to shine in the world of customer experience with the Shine on CX Show.

RSS The Shine on CX Show
  • Shine on CX Show with Paul Murphy 28/10/2024
    🎙 Episode 7: Boosting Productivity to Enhance Customer Experience with Paul Murphy In this episode of the Shine on CX Show, Claire Boscq sits down with Paul Murphy, CEO of Jersey Business, to dive into the powerful connection between productivity and customer experience (CX). Paul sheds light on how enhancing productivity within an organisation directly […]
    Claire Boscq, CX Activator
  • Shine on CX Show with Beth Gallichan 15/10/2024
    🎙 Episode 6: Elevating Customer Experience in the Charity Sector with Beth Gallichan In this episode of the Shine on CX Show, we chat with Beth Gallichan, former CEO of the Association of Charities in Jersey and founder of Bethspoke Charity Development, about the unique challenges charities face in delivering exceptional customer experiences. Beth shares […]
    Claire Boscq, CX Activator
  • Shine on CX Show with Michelle Pascoe 03/10/2024
    🎙 Episode Title: Unlocking Potential Across Generations with Michelle Pascoe In this episode of the Shine on CX Show, we’re thrilled to welcome Michelle Pascoe, Leadership & Customer Experience Expert, to explore a topic crucial for today’s workplace: how to unlock the potential of employees across different generations. From Baby Boomers to Gen Z, each […]
    Claire Boscq, CX Activator
  • Shine on CX Show with Andy Firth 22/09/2024
    🎙 Episode Title: Unveiling the Power of Mystery Shopping with Andy Firth In this episode of the Shine on CX Show, we’re joined by Andy Firth, VP of MSPA Africa/Europe and Head of Advisory and Analytics at Ipsos, to explore the transformative impact of mystery shopping within the customer experience (CX) ecosystem. With over 25 […]
    Claire Boscq, CX Activator
  • Shine on CX Show with Joanne Vandermerwe-Mahon 15/09/2024
    🎙 Mastering Customer Service with Joanne Vandermerwe-Mahon, Founder of Profit on a Plate In this episode of the Shine on CX Show, we’re joined by Joanne Vandermerwe-Mahon, a customer service expert and founder of Profit on a Plate. With years of experience in training businesses to deliver top-tier customer service, Joanne shares her insights on […]
    Claire Boscq, CX Activator
  • Shine on CX Show with Minister Kirsten Morel 07/09/2024
    In this episode of the Shine on CX Show, we sit down with Minister Kirsten Morel, Minister for Sustainable Economy at the Government of Jersey, to discuss the pivotal role customer experience (CX) plays in driving the island’s economic growth. Minister Morel shares his views on the current state of CX in Jersey, the government’s […]
    Claire Boscq, CX Activator
  • Shine on CX Show with Alison Edgar MBE 31/08/2024
    🎙 Welcome to the Shine on CX Show! Today, we’re thrilled to have Alison Edgar MBE, known as "The Entrepreneur’s Godmother," join us. As a renowned keynote and motivational speaker, Alison will share her expertise on setting goals, boosting productivity, and driving success—all while delivering exceptional customer experiences. We’ll also be talking about her upcoming […]
    Claire Boscq, CX Activator