SHINE ON CX SHOW
Welcome to the Shine on CX Show, your essential podcast for all things customer experience (CX).
Each episode features in-depth interviews, real-world case studies, and practical advice to help you enhance your customer interactions.
The ‘Shine on CX Show’ is more than just a podcast—it’s a community dedicated to raising the bar in customer experience. By tuning in, you’ll join a network of like-minded individuals who are committed to delivering exceptional service and driving business growth
Discover how to shine in the world of customer experience with the Shine on CX Show.
The Shine on CX Show
- Shine on CX Show with Cassidy Mason 05/01/2025In this episode, Claire Boscq sits down with Cassidy Mason, founder of Cassidy Mason Consulting, to explore the powerful link between customer experience (CX) and sales strategy. With over 15 years of experience spanning hospitality, procurement, e-commerce, and global sales strategy, Cassidy shares how putting the customer at the centre of sales can transform a […]Claire Boscq, CX Activator
- Shine on CX Show with Marcus Calvani 10/12/2024In this episode, Claire speaks with Marcus Calvani, Co-CEO of the Jersey Hospitality Association, about the critical role of customer experience in the hospitality industry. Marcus offers his perspective on the challenges and opportunities that come with delivering exceptional service on a small island like Jersey. Marcus highlights Jersey's unique position and the need to […]Claire Boscq, CX Activator
- Shine on CX Show with Morgane Rollando 23/11/2024In this episode, Claire is joined by Morgane Rollando, a purpose-driven strategist with a career spanning finance, private equity, and entrepreneurial ventures. Morgane shares her powerful framework of Purpose, Awareness, and Alignment, revealing how aligning an organization with its deeper mission can revolutionise culture and customer experience. Discover the transformative impact of a clear, purpose-driven […]Claire Boscq, CX Activator
- Shine on CX Show with Estelle Martinson 11/11/2024In this episode of the Shine on CX Show, we sit down with Estelle Martinson, Head of Client Experience at Standard Bank Offshore. Estelle shares how empathy-driven leadership can transform the client experience by fostering a supportive, innovative, and inclusive culture. We discuss the unique challenges financial services face in delivering exceptional customer experiences across […]Claire Boscq, CX Activator
- Shine on CX Show with Paul Murphy 28/10/2024🎙 Episode 7: Boosting Productivity to Enhance Customer Experience with Paul Murphy In this episode of the Shine on CX Show, Claire Boscq sits down with Paul Murphy, CEO of Jersey Business, to dive into the powerful connection between productivity and customer experience (CX). Paul sheds light on how enhancing productivity within an organisation directly […]Claire Boscq, CX Activator
- Shine on CX Show with Beth Gallichan 15/10/2024🎙 Episode 6: Elevating Customer Experience in the Charity Sector with Beth Gallichan In this episode of the Shine on CX Show, we chat with Beth Gallichan, former CEO of the Association of Charities in Jersey and founder of Bethspoke Charity Development, about the unique challenges charities face in delivering exceptional customer experiences. Beth shares […]Claire Boscq, CX Activator
- Shine on CX Show with Michelle Pascoe 03/10/2024🎙 Episode Title: Unlocking Potential Across Generations with Michelle Pascoe In this episode of the Shine on CX Show, we’re thrilled to welcome Michelle Pascoe, Leadership & Customer Experience Expert, to explore a topic crucial for today’s workplace: how to unlock the potential of employees across different generations. From Baby Boomers to Gen Z, each […]Claire Boscq, CX Activator
- Shine on CX Show with Andy Firth 22/09/2024🎙 Episode Title: Unveiling the Power of Mystery Shopping with Andy Firth In this episode of the Shine on CX Show, we’re joined by Andy Firth, VP of MSPA Africa/Europe and Head of Advisory and Analytics at Ipsos, to explore the transformative impact of mystery shopping within the customer experience (CX) ecosystem. With over 25 […]Claire Boscq, CX Activator
- Shine on CX Show with Joanne Vandermerwe-Mahon 15/09/2024🎙 Mastering Customer Service with Joanne Vandermerwe-Mahon, Founder of Profit on a Plate In this episode of the Shine on CX Show, we’re joined by Joanne Vandermerwe-Mahon, a customer service expert and founder of Profit on a Plate. With years of experience in training businesses to deliver top-tier customer service, Joanne shares her insights on […]Claire Boscq, CX Activator
- Shine on CX Show with Minister Kirsten Morel 07/09/2024In this episode of the Shine on CX Show, we sit down with Minister Kirsten Morel, Minister for Sustainable Economy at the Government of Jersey, to discuss the pivotal role customer experience (CX) plays in driving the island’s economic growth. Minister Morel shares his views on the current state of CX in Jersey, the government’s […]Claire Boscq, CX Activator
