KEYNOTE speaker
CX Energizer
Energizing People, Harmonising Places
Heart first, head next, growing businesses with purpose
Happy Employees Drive Customer Advocacy
Can you afford to be clueless about your customer service?
What attendees are saying?
Emcee
Event Energizer: Firing up Audiences
Unlocking stale and stagnant energy, leaving attendees feeling invigorated and inspired to enhance experience, increase engagement, differential from the competitors.
Event Host
Highly experienced Event Host (Emcee, MC or Master of Ceremonies) I will take total responsibility for guiding the flow of your event, maintaining the audience’s attention, and creating a positive and engaging experience for your attendees, your speakers and sponsors.
Workshop Facilitator
Facilitates high-impact workshops that elevate Customer eXperience, Employee eXperience and Digital eXperience. Guides teams to collaborate effectively, align priorities and make informed decisions, turning discussion into action and creating real momentum.
Crowd-Warmer
I have a unique and dynamic approach to conferences that transforms the energy in the room, I have a gift to arouse crowds, lift people up and work a room’s energy naturally!
Moderator
Creating a safe, inclusive, and well-moderated environment for discussions, interactions, and activities within a group or community, and ensures that the group’s rules and guidelines are followed.
Bestselling author inspiring human-centred business
explores the powerful connection between Customer eXperience, Employee eXperience and business success. She has published two bestselling books, released an audiobook edition, and seen her work translated into French, sharing her human-centred approach with audiences worldwide.
author
5 Books to inspire you to thrive
When Work Works
Something feels off at work. Calendars are full and targets are chased, yet energy is low and motivation fragile. When work works invites us to pause and look beneath the surface of modern working life, revealing that performance rarely struggles because people fail, but because experience has drifted. Drawing on over 30 years of global expertise in Customer eXperience and Employee eXperience, Claire Boscq explores how Inner, Shared and Business eXperience connect to shape culture, engagement and growth. At the heart of the book sits the Heart-Led Business Growth Blueprint™, a practical framework for creating workplaces where people feel energised, valued and proud of the experience they deliver. Because when work works for people, it works for business.
BizShui™, 9 Keys to Feng Shui
your Business for Success
Enhance Customer Experience Optimize Employee Productivity Increase your Profitability. Research from Environmental Psychology, show the interrelationships between people and their physical surroundings, demonstrating how and why our environment impacts our State of Being: our thinking, feeling & behaviour. To run a successful business and thrive in your job, career, as a Leader, Manager or an Employee, you need to have a working environment who is going to support you, not hinder you. The BizShui™ Method, helps create better flow in workplaces by integrating a blend of the proven traditional Feng Shui principles, which promote an effective use of, not only your space and materials, but an alignment of the flow of energy, with your own personal state and your business needs.
No1 Amazon Best Seller: The
Secret Diary of a Mystery Shopper
Well maybe not everyone would, but I have been very privileged to be a Mystery Shopper since 2009 and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees’ engagement and customer loyalty. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and share how, through the eyes of someone else during a Mystery Shopping programme, you could improve your employee performance, deliver exceptional customer experiences and have a thriving business with exponential growth by taking a customer-centric approach.
Thriving by Caring
We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Business leaders must start bringing a more caring energy into their businesses. In this book, Claire Boscq-Scott, AKA The Busy Queen Bee, outlines her ten business leadership principles to exponential growth through a Caring Service Culture; to start changing the service delivery by bringing more care to everything leaders do, meaning being more compassionate, developing better communication, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level.
Thriving with The Hive
“A practical guide to service excellence with lessons from nature’s most powerful business organisation – The Beehive”In this book, the Busy Queen Bee describes her very own view of the delivery of Customer Service Excellence. She has created 10 simple steps to follow to deliver exceptional customer service consistently, putting the customer at the heart of everything we do and creating a service culture. Business tips for success, helping you increase sales by creating customer loyalty and improving employee engagement, “BEE”ing totally Customer Centric. She takes a look at the importance to a successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible.
coachsultant
Personal Energizer: Boosting Individuals
If you want a thriving, prosperous solopreneur, small business owner, these are the 4 key ingredients you need to master
In-house partnership
Working hand in hand with leaders and teams to elevate Customer eXperience and Employee eXperience from within. Through practical guidance and on-the-ground collaboration, culture, alignment and performance grow together.
Workshops and elevated eXperience
Facilitated workshops designed to align Customer, Employee and Digital eXperience. In collaboration with Digital Experience Architect Andy Jarvis, organisations connect people and technology to turn strategy into action and measurable impact.
Become a licensed practitioner
Become a certified Heart-Led Business Growth Blueprint™ Practitioner and bring this proven framework into your organisation or consultancy. A licensing pathway designed to empower leaders and experts to elevate experience and growth at scale.
