When work works: Claire Boscq launches a bold new book to repair the heart of business
Launching globally in March 2026
International keynote speaker and Customer eXperience Energizer Claire Boscq has announced the launch of her powerful new book, When Work Works: Repairing the Heart of Business so People & Performance Shine from Within.
Launching globally in March 2026, When Work Works introduces a transformative framework designed to help organisations move beyond burnout, disengagement, and surface-level strategy, and instead build cultures where people thrive and performance follows naturally.
Claire, widely listed on the Top 10 Customer Experience Global Gurus list for eight consecutive years, and accredited Certified Speaker Professional (CSP), she has spent over 16 years working with organisations elevating their customer experiences, energising their people and harmonising their environment around the world. Her new book draws on that global experience, as well as her own personal reinvention during the pandemic, when she was forced to rebuild her business from the ground up.
“At a time when many organisations are pushing harder, what we truly need is to align deeper,” says Boscq. “When culture is grounded, people are empowered, and leadership is intentional, work works. Not by pressure. By design.”
At the core of the book is her proprietary five-step framework, the Heart-Led Business Growth Blueprint™, which guides leaders through:
• Grounding culture in trust, engagement, and care
• Aligning people and purpose
• Harmonising environment and energy
• Expanding with clarity and strategy
• Radiating impact through authentic leadership
Blending modern Customer eXperience thinking with human-centred leadership, behavioural insight, and energy-aware design inspired by Feng Shui principles, When Work Works offers practical tools alongside powerful mindset shifts.
The message is clear: sustainable growth does not begin with systems. It begins with people, it begins with heart first, head next.
The book is already resonating with organisations that recognise performance is not created in isolation. It speaks to businesses ready to strengthen their culture, energise their people, align their environments, and create experiences that truly serve their customers. Because when every part of the organisation works in harmony, results are not forced. They flow.
'We unlock productivity, positivity, and profit'
Claire Boscq is also known for her dynamic keynote presentations and executive masterclasses, where she helps organisations turn inspiration into implementation. The launch of When Work Works will be accompanied by international speaking engagements and leadership workshops throughout 2026.
“When we repair the heart of business,” Claire adds, “we unlock productivity, positivity, and profit. And that is when organisations truly begin to shine.”
The official launch of When Work Works will take place in Cairns, Australia, on 15th March 2026, in celebration of International Speaker Day and during the Global Speakers Summit, where more than 400 professional speakers from around the world will reunite.
There could be no more meaningful moment to share this message. Surrounded by global thought leaders, changemakers, and inspirational voices, Claire will unveil a book designed not just for leaders, but for entire organisations ready to strengthen their culture, energise their people, align their environments, and better serve their customers.
A global stage. A global audience. A global conversation about how work can truly work.
