Your customers already know the future of your business. Do you?
Why Customer eXperience, fear, and listening deeply will shape what comes next
he future of business, leadership, and Customer eXperience is unfolding in real time. Fast. Human. Unpredictable. Full of opportunity.
That is exactly why Future Unscripted Experience the Next Wave, the Global Speaker Showcase 2026 hosted by Unique Speaker Bureau International, is such an important event for Johannesburg and beyond.
Taking place on Monday 19 January 2026 at the Vodacom World Events Venue, this speaker showcase brings together world class keynote speakers, thought leaders, and experience led professionals who are shaping the future of communication, leadership, and Customer eXperience.
Future unscripted why Johannesburg needs this conversation now
We are living in a time of rising expectations from customers, employees, and audiences alike. People no longer want scripted messages or generic service. They want connection, authenticity, and experiences that feel meaningful.
Future Unscripted Experience the Next Wave celebrates
• Bold innovation
• Authentic storytelling
• Transformative ideas
• Experiences that connect emotionally and drive impact
This is not a theoretical conference. It is a practical, inspiring showcase designed for organisations that want to stay relevant, competitive, and human in the years ahead.
Who should attend
This event is ideal for
• Business leaders and executives
• Conference and event organisers
• Marketing and HR decision makers
• Customer Experience professionals
• Industry innovators looking for fresh thinking
If your role involves people, performance, culture, communication, or Customer eXperience, this is a day well worth investing in.
What I will be speaking about
As a Keynote speaker, Customer eXperience Keynote speaker, and mystery shopping expert, I am honoured to be showcasing a keynote titled
Facing our fears through the customer mirror in the Experience Revolution
In a world where fear and uncertainty have quietly become default settings for many organisations, this keynote invites leaders and teams to look into the customer mirror and see what customers are truly reflecting back to them.
Drawing on my global experience in Customer eXperience, employee engagement, and mystery shopping, I explore how fear influences decision making, service delivery, and long term success. Through real examples and a playful yet powerful mystery shopping perspective, I show how curiosity and human connection can transform fear into feedback and uncertainty into opportunity.
This keynote is a bold invitation to lead with heart, listen deeply, and turn moments of doubt into sparks of discovery that elevate culture, customer loyalty, and performance.
Event details at a glance
Future Unscripted Experience the Next Wave
Johannesburg
Vodacom World Events Venue
Monday 19 January 2026
08h00 Registration
08h30 to 14h00 Speaker Showcase
How to register
If you are curious about the future of leadership, communication, and Customer eXperience, and you want to experience some of the best keynote speakers shaping what comes next, this event is for you.
👉 Register here
https://www.uniquespeakerbureauint.com/speaker-showcase-2026
Let us explore what becomes possible when we stop scripting the future and start experiencing it.
À très bientôt Johannesburg.
Shine on. ✨
Future Unscripted Experience the Next Wave,
Global Speaker Showcase 2026 hosted by Unique Speaker Bureau International,
